Your Satisfaction, Our Guarantee

Return Policy

At Kualited, your satisfaction is our utmost priority. We want you to love every purchase you make with us. If, for any reason, you are not completely satisfied with your order, we have a hassle-free return policy in place to ensure your peace of mind.

1. Eligibility for Returns

We accept returns within 2 days from the date of delivery. To be eligible for a return, the item must be in its original condition, unworn, and with all tags attached. Please note that personalized or custom-made items cannot be returned unless they are defective or damaged.

2. Initiating a Return

To initiate a return, simply contact our customer support team. They will guide you through the return process and provide you with a return authorization (RA) number. Please include this RA number on the return package.

3. Returns for Refund or Exchange

You have the option to receive a refund to your original payment method or exchange the item for a different size, color, or product. Refunds will be processed within 7-10 business days after we receive the returned item.

4. Return Shipping

Customers are responsible for return shipping costs unless the item received is defective or damaged. We recommend using a track able shipping method to ensure your return is received by us.

5. Defective or Damaged Items

In the rare event that you receive a defective or damaged item, please contact us immediately. We will arrange for a replacement or issue a full refund, including return shipping costs.

6. Final Sale Items

Some products may be marked as "Final Sale," and they are not eligible for return or exchange. Please review product descriptions carefully before making a purchase.

7. Contact Us

If you have any questions or need assistance with your return, please reach out to our customer support team. We are here to help you with any concerns or inquiries you may have.

Kualited is dedicated to ensuring your shopping experience is not only stylish but also worry-free. We stand by the quality of our products, and our return policy is designed to make your shopping experience as enjoyable as possible. Thank you for choosing Kualited for your fashion needs.